All L'IDÉE WOMAN products are handcrafted in Indonesia and we take the utmost care to ensure all items are in perfect condition.
Items can sometimes differ slightly from the images presented on the website due to varying fabric cuts and seasonality of the materials. Please note that the images used on the website are taken to best showcase the items as accurately as possible. The colours may differ slightly between computer monitors.
Regarding products that are out of stock you can email us and someone from our Customer Service team will get back to you with a rough estimation on when we will restock.
Any pre-order items have an estimated turnaround time of 4 weeks for the date of purchase.
SHIPPING & HANDLING.
Orders are processed within 48 hours of being received. This excludes weekends and holidays. A confirmation email with tracking will be sent once the order has been shipped. Please remember to check your junk folder in case it has been filtered there.
STANDARD - FREE SHIPPING WITH UPS
EXPRESS - FLAT RATE $20.00 USD
All orders are sent via UPS unless stated otherwise.
Delivery is estimated between 5-7 working days from the day it is posted, please note this is a rough estimation and we cannot guarantee arrival by a certain date. We ship from Italy and Indonesia depending on the item, please take this into account when ordering as it may take a few extra days for your order to reach you based on your distance from both these locations. We do provide you with a tracking number so you can track the status of your order.
L'IDÉE is not responsible for delays caused by adverse weather conditions, the customs clearance process, or other third party delays.
Items shipped may be subject to import duties & taxes depending on the destination.
L'IDÉE is NOT responsible payment of these duties. Individuals that refuse to pay for additional charges incurred will be reimbursed for the item with the shipping costs & any additional charges incurred subtracted.